Last updated: 22 July 2026

 

Thank you for your order from Hernoor Grewal. We aim to dispatch every order as quickly and carefully as possible.

 

Processing Times

 

Orders are normally processed within 1–2 working days after payment has been received.

 

Orders placed on weekends or public holidays will be processed on the next working day.

 

During book launches, promotions or busy seasonal periods, dispatch may take slightly longer. If there is likely to be a significant delay, we will contact you using the email address provided with your order.

 

UK Delivery

 

Orders within the United Kingdom are sent using a tracked postal service.

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Delivery usually takes 1–3 working days after dispatch, depending on the service selected and your location.

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Once your order has been dispatched, you will receive tracking information where applicable.

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International Delivery

 

We are pleased to ship to many countries worldwide.

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International delivery times vary depending on the destination and local customs processes but typically take 5–15 working days after dispatch.

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Please note that international orders may be subject to customs inspections, import duties, taxes or other charges imposed by the destination country. These charges are the responsibility of the customer.

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Shipping Costs

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Shipping costs are calculated automatically during checkout based on the delivery destination and the weight of your order.

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You will be able to review all shipping charges before confirming payment.

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If the country you wish to ship to does not appear in the drop-down list, then please contact us as (including the product(s) quantities and shipping address) and we will email you with an accurate price.

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Every book is carefully packaged to help ensure it arrives in excellent condition.

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Delivery Address

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Please ensure that your shipping address is entered accurately and in full when placing your order.

 

We cannot accept responsibility for parcels that cannot be delivered because an incorrect or incomplete delivery address was provided.

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If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to amend the address before dispatch, we cannot guarantee changes once an order has been processed.

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Shipping to a Different Address

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You may have your order delivered to an address different from your billing address.

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Simply enter your preferred delivery address during checkout before completing your purchase.

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Customs and International Orders

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For international deliveries, we may provide your name, delivery address, email address and telephone number to our shipping partners where required for customs clearance, delivery or compliance with local regulations.

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Lost or Delayed Deliveries

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If your order has not arrived within the expected delivery timeframe, please contact us and we will work with the delivery provider to investigate the shipment.

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Please allow a reasonable period beyond the estimated delivery time before reporting a parcel as lost, as postal delays can occasionally occur.

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Damaged Deliveries

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If your order arrives damaged, please contact us within 7 days of delivery and, where possible, include photographs of the packaging and the damaged item. This will help us arrange a suitable resolution as quickly as possible.

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Questions

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If you have any questions about shipping, delivery or your order, or for bulk orders and special requests, please contact us using the details provided on the Contact page of this website.